NPCI launched *99# service, which works on Unstructured Supplementary Service Data (USSD) channel. This service was launched envisioning the potential of Mobile Banking and the need for immediate low value remittances which will help in financial deepening and inclusion of under banked society in the mainstream banking services.
• *99# service was dedicated to the nation by Prime Minister of India Narendra Modi on 28th August 2014 as part of Pradhan Mantri Jan Dhan Yojana (PMJDY).
• Banking customers can avail this service by dialing *99#, a “Common number across all Telecom Service Providers (TSPs)” on their mobile phone and transact through an interactive menu displayed on the mobile screen.
• Key services offered under *99# service include, interbank account to account fund transfer, balance enquiry, mini statement besides host of other services.
• This service offered by 43 leading banks & all GSM service providers and can be accessed in 12 different languages including Hindi & English.
• Currently, following Financial (Fund Transfer (P2P), (P2A), (P2U)) and, Non-financial and Value Added Services (VAS) are offered through *99# service.(P2P- Person to Person ), (P2Account ), (P2U- Aadhaar Number(UID)).

Features of *99# Service

• Uses USSD as the access channel that works across all GSM handsets (smartphone or otherwise)making it reach the last mile user
• Supports menu-based applications that is easy to maneuver for the users
• Does not require data connectivity (works on signaling channel) that makes it high availability service
• Round the clock availability (works even on holidays)
• Accessible through a common code *99# across all GSM Operators and mobile handsets
• Additional channel for using BHIM app and key catalyst for financial inclusion

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